Shipping Information

Shipping to Other Countries

At Cluny Grey Jewelry, we are happy to ship to other countries when we are able to do so. We have shipped jewelry to most countries in Europe, the United Kingdom, and Australia. Our recommendation is to ship Global Priority which we believe to be the safest and fastest way to get your jewelry to you. Although shipping varies from country to country, we try to ship economically by using a flat-rate Global Priority envelope if possible.
Please be aware that for most of these countries, insurance is not available, and we cannot be responsible for the loss or damage of packages by postal services or Customs.

Global Priority - U.K, Australia, and most of Europe
Flat-rate Envelope=$12.95
Note that your jewelry must fit into one of these flat-rate envelopes.

Global Express -U.K, most of Europe Flat Rate Envelope=26.99
Note that your jewelry must fit into one of these flat-rate envelopes.

Shipping to Canada

Global Priority to Canada Flat Rate Envelopes
Large envelope - 11.00
Note that your jewelry must fit into one of these flat-rate envelopes.

Customs Duties

Packages to other countries will go through your Customs Department. Some countries will charge you customs fees when you buy goods outside your own country, and you must pay those fees before you can receive your jewelry. Also, remember that many countries will tax only luxury items such as jewelry, so you may have to pay custom fees for jewelry that you haven't on different purchases from the same country. We are not responsible for your custom fees. They are a tax on you by your country. Please do not ask me to lie on US custom forms which I must fill out, including the value of the jewelry that I am shipping to you. It is illegal to lie on a US Customs form. This is true for Canada as well as other countries although in Canada because of NAFTA, you may be able to file a claim and get reimbursed (you must do that however; I cannot).

Packaging

Almost all Cluny Grey Jewelry comes with a grey or blue velour, satin, or organza pouch - depending on the size and weight of the jewelry. The jewelry then is put in a dark blue jewelry box or in our personalized white Cluny Grey box. The jewelry is wrapped in blue and peach tissue paper inside the box and outside (and sometimes bubble wrap as well) and then placed in a large envelope (with the exception of Global Priority).
We also gift wrap free if you simply tell us the occasion.